Unfortunately, I do not have access to the coding that runs the software. We are a world community of HP enthusiasts dedicated to supporting HP technology.Ĭlick Thumbs Up on a post to say Thank You!Īnswered? Click post " Accept as Solution"to help others find sure how / why Scan to Computer is picking up incorrect / imaginary printer device. Thank you for participating in the HP Community Forum. Left-Click on any Printer found in the Printers listĬlicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)Ĭlick Print Server Properties > tab DriversĬlick on Driver(s) in list, select Remove > OK to exit menuīack in Devices and Printers > Right-Click on the printer > Remove Device ** Printer Drivers – Lurking in Devices and Printers **Ĭheck / Verify: If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.Ĭontrol Panel > icon view > Devices and Printers Right-Click on the unwanted printer / device > Uninstall If any unwanted printer name or “Unknown Device” is listed, Right-Click on the printer / device > Uninstall If any unwantedprinter name or “Unknown Device” is listed, ** Printer Software – Lurking in the Device Manager **Ĭheck / Verify: If the printer is still lurking in the Device Manager, remove it.Ĭontrol Panel > icon view > Device Manager
For best results, do not ignore the "Restart" sequences. At any time after performing part of the procedure, you notice that Scan Doctor no longer trips over the "Bad" device, you may consider the process complete. Read carefully through the suggestions, then decide how to proceed. The instruction changes made to remove only the "unwanted" device have not been tested - pay attention to make sure you do not remove something you intend to keep.Īssuming you have already uninstalled the "bad" printer software from Programs and Features / Apps and Features, the following extra "clean up" will help to remove the leftovers. Be careful not to remove the printer you want to keep, else you will likely have to reinstall that printer's Full Feature Software. I have modified the procedure to include "unwanted" to indicate the "bad" device you want to remove. The following "cleanup" sections are from another procedure used to uninstall the printer software. Remove the "bad" printer from the computer so the Scan Doctor does not trip over the entry. It would be nice, of course, were there a switch in the code to say, "Gee, we found this mess - how would you like us to fix it?" I like the idea. might be asking something of the Doctor that was not included in the softawre, that is, the ability to make a decision for you about "other", additional, "bits" of printer software. Business PCs, Workstations and Point of Sale Systems. Printer Wireless, Networking & Internet. 
DesignJet, Large Format Printers & Digital Press. 
Printing Errors or Lights & Stuck Print Jobs. 
Notebook Hardware and Upgrade Questions.
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